id: online title: Online meta: Get help with your online experience in Infinite Flight order: 4 #

Online #

This is where you will find help about your online experience in Infinite Flight. If you can’t find the answer to your question below, please contact our support team at support@infiniteflight.com.

Can I Play Infinite Flight Offline? #

An internet connection is required at all times to play Infinite Flight.

For the time being, we have decided to stream our terrain & scenery imagery which uses very little data from our testing. In the future it is our desire and plan to support offline gameplay or even the ability to download scenery for “on the go” use. Our ultimate goal is to allow for a versatile experience which allows customers to enjoy Infinite Flight both on and offline. There is not set timeframe for accomplishing this.

This is something you can see when you have yet to create an account in Infinite Flight and are trying to sign in. As you purchase your first subscription, an account in Infinite Flight is created for you. You can then choose to link your account with a Infinite Flight Community profile which allows you to use your subscription on multiple devices, as well as securing your account in case you lose access to it for some reason. If you try to sign in and are receiving Error Code 1, it means that you’re trying to sign in to an account that does not exist in the applications database as of yet.

I only see Boxes and/or Names of Other Pilots in the App, not their Actual Aircraft? #

This is most likely because the aircraft they are flying is not downloaded to your device. To fix this, go to Settings > Live > adjust the “Airplane count” to an appropriate amount.

Note: The higher you have the airplane count set to, the more performance demanding it will be for your device.

Additionally, if you are using cellular you need to make sure to have the “Automatic airplane download on cellular” box checked!

I’m Receiving an Error Saying that my Account is being used on Another Device? #

This can happen if the connection between your device and our servers times out multiple times in a shorter time period.

Usually it means the connection between you and us are unstable. Most of the times it resolves itself. But if it becomes a more recurring issue, further troubleshooting might be required.

This can also happen if you put Infinite Flight in the background to do other things on your device, as the app is then completely paused by the operating system which could lead to connectivity issues. It is strongly recommended not to put the app in the background when flying on any of our servers due to this reason.

If this happens, there is unfortunately no way to recover the current flight and the app needs to be restarted.

My Connection to the Weather Server is Red. #

This issue is usually only temporary and resolves itself on the hour. If it remains for a longer time period, turning on “Flight mode” on your device for 30 seconds could resolve the issue. If it still remains red and could become a problem for you during your flight, feel free to send an e-mail to support@infiniteflight.com for further assistance.

I’m Unable to Communicate with ATC. #

This is generally a tricky one and often traces back to a spotty connection. If this should happen to you, one thing that could help is to put your device to “Flight mode” for about 30 seconds so that the connection to our Live servers is re-established. If that doesn’t help, please depart the airspace and divert to another airport. This is to avoid interference with other traffic in the area.